Under normal circumstances we will fulfil all orders within 48 hours if receiving payment. We will only charge customers for items that have been despatched and as agreed through the order that has been placed.

Contract

When you buy our goods and services on the internet, you are entering a legally binding contract.

Shipping

All our goods and services are shipped by UPS or DHL. We have a 99.9% successful delivery rate with this 3rd party service provider. We do not accept repsonsibility for inconveniance caused by late or non delivery of goods. our tracking processes will be implemented 1 week after normal delivery period if your item does not arrive.

Returns

Items should be checked as soon as possible following receipt of goods. Claims will not be accepted for damages, shortages or packing errors unless they are reported within 48 hours of receipt of goods. The decision of whether a refund is given will be made by the Customer Services Manager. The cost of any items that have been found to be damaged in transit or missing will be refunded to you within 30 working days of us receiving the items back.

Order Cancellation of Non-Perishable Goods* following delivery

If you wish to cancel an order for any non-perishable item you are very welcome to return them to us within 7 working days from the day after the day that you receive the goods. Items will only be accepted if they are a) unused and b) in the exact same condition that they were delivered in. Customers will be liable for the return costs of delivery and a full refund for the goods will be made to you within 30 days of cancellation less the original delivery charge. This does NOT apply to perishable items such as food. *This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000..

Complaints Procedure

Any query or complaint will be dealt with immediately. Customers will receive an acknowledgement within 2 working days and your issue resolved within this time frame whenever possible, but not longer than 5 working days. To email our customer service department, please click Contact Us link. We are open Monday to Friday between the hours of 9:30-18:30 Force Majeure: - No liability will be accepted by GuruASP.net for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.

Value Added Tax

Where relevant VAT is included in the price of the goods where relevant

Ordering on the Internet

Our online credit and debit card payment processing site is a secure area and is managed by 2checkout.com. The 2checkout.com payment gateway uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data, thus protecting the cardholder. All communication between the cardholder and 2checkout.com is encrypted to the maximum strength and is supported by the cardholder’s browser using TLS or SSL security. We would like to reassure you that we take the greatest care of the information that we collect from you to fulfil your order, and we believe that Internet Shopping using a secure server such as 2checkout.com is the safest way of placing your order.

Our rights

We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. GuruASP.net also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time without notice.

Applicable Law

These conditions shall be construed according to and governed by US Laws.

None of our Terms and Conditions affect your statutory rights as a consumer.